returns

Our return policy is pretty straightforward. At any time you want, you can return or exchange our pants. At Bonobos, we assume our customers are intelligent and trustworthy. If we extend our trust to you, we know that you will in return treat us fairly.

Could you technically return your pants after wearing them for many months? Sure. We expect that if you want to return your pants, you have a good reason and we won't question you on it. We'll leave it to you. It's non-consensus, but like Bruce Dunlevie once said, we'll put the gun in your hand.

We're a different kind of men's apparel company. We admire companies like Nordstrom's, Trader Joe's, Patagonia, Starbucks, REI, and JetBlue for having great customer service, and we aim to do the same.

how to make a return

We ship exclusively via FedEx and Bonobos covers the cost of exchanging or returning products back to our HQ for all domestic customers. Unfortunately, due to international customs and documentation requirements, no parcel carrier (DHL, UPS, or FedEx) offers us the capability for us to provide prepaid return labels to our international customers. Bonobos will pay for the second shipment out to international customers who need to do size or style exchanges.

Please take the following steps to send a pair of pants back to us to exchange for a new size, style, or for a credit to your card.

1. Click here to view which orders you can return.
2. Click on the order that contains the Bonobos that you would like to return
3. Select the pairs that you would like to return, highlight the reasons and what actions you would like us to take (exchange, refund, call you)
4. Print the label that FedEx will then send you, affix to a box and drop off at a FedEx location, or have them pick it up from your house or office (details will be in the email)

Thanks for all of your support,

The Bonobos Team

©2008 Bonobos Pants, all rights reserved.

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