If we're going to make money as a company, it's because we make awesome products, not because we fleece our customers by jacking up shipping prices. We never charge for standard outgoing or return shipping within the USA.

While the actual shipping cost depends on where you reside on this great planet, we charge you exactly what UPS charges us.

Call the ninjas at 877-294-7737. We'll send you a replacement straight away.

Yep. No exceptions. We value your business and support and we’ll do anything we can to make sure you’re completely satisfied with your purchase.

You can use our handy online return tool or call us at 877-294-7737.

US customs laws prevent us from providing shipping labels for overseas returns, but if you ship your return items to our warehouse (address below) we'll do our best to help cover the shipping costs.

BONOBOS INC, 19 Connector Road, Andover, MA 01810

When the return is scanned at our warehouse, we automatically send the refund/exchange. If an exchange is needed faster, the Ninjas will gladly accommodate you.

We've corrected the bunching in the waist that is typical with most men’s pants with a proprietary curved waistband that follows the natural shape of your body. As a result, our pants never ride too high or too low. Even better, we employ a fitted style through the seat of our pants, giving you a much sleeker look. We've developed proprietary patterns for our polos, dress shirts and jackets that are cut just right for most men— not too tight, not too baggy. Gone are the days of choosing between something boxy but comfortable or fitted but constricting.

We're working on a comprehensive size guide, but we generally advise people to go with their normal size. If you are normally between sizes, our hunch is that you should order the smaller one. Once you've tried one pair, our Ninjas can make solid size recommendations for you in every style.

Some factories have a tendency to interpret our patterns a little differently. We're embarrassed that this is the case, and we're working hard to iron out the consistency in sizing across all of our lines. The good news: having a variety of fits means we have something that works for most body types. We're working hard on a fit guide, but the Ninjas are a great resource in the meantime.

Check the care instructions tag on the inside of the garment. In general, casual cotton items are fine for normal laundering. When in doubt, give the Ninjas a holler.

Sure! We'd love to schedule some time for you to drop by, we have a couple of Fit Ninjas here to help. We don't keep sellable inventory in the office but we've got plenty of samples for you to get sized, try some clothes on, and feel fabrics in person. To set up an appointment, give our Ninjas a shout.

Sorry we missed you. Ninjas are usually on duty Monday-Friday from 9am-9pm and weekends 10am-5pm, but on occasion we have to turn our phones off for one reason or another. We'll get back to you straight away.

Funny you should ask. We're always looking for smart, funny, friendly people to help us deliver the best customer service in the world. Ninja job posting →

Ninjas are adept, fast, and efficient. We aim to combine their highly-desirable skillset with positive energy to provide the best customer service experience you've ever had. Besides, is "representative" really a friendlier title?